Last Updated: 2026
Welcome to Ark Touring.
These Terms & Conditions govern your use of the Ark Touring website, online booking services, and the purchase or reservation of tourism and travel-related services through our website.
By using our website or making a booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Ark Touring is a tourism and travel services business operating in the Kingdom of Saudi Arabia.
Legal/Registered Name: Ark Touring
Commercial Registration No.: 7051896566
Business Model: Online Tourism Platform
Email: info@ark-touring.com
Telephone / WhatsApp: +966 55 991 3239
The applicable company and licensing information will also be displayed on the website where required.
Ark Touring may provide or arrange tourism and travel-related services, including, but not limited to:
Guided tours
Private tours
Group tours
Tour packages
Day tours
Excursions
Sightseeing programs
Cultural and heritage tours
Adventure and outdoor tourism activities
Other tourism services offered through the website
The exact services available depend on the destination, availability, and applicable conditions.
A booking request submitted through the website does not necessarily constitute a confirmed reservation until Ark Touring confirms the booking.
When a booking is confirmed, the customer will receive a confirmation, booking reference, voucher, invoice, or other appropriate documentation.
The customer is responsible for reviewing the booking details immediately after receiving the confirmation and informing Ark Touring of any errors.
Customers must provide accurate and complete information when making a booking.
This may include, depending on the tour:
Full name
Contact information
Passport or identification information where required
Tour date
Number of participants
Special requirements
Other information necessary to provide the requested service
Providing incorrect or incomplete information may affect our ability to provide the service.
The processing of personal information is governed by our Privacy Policy.
Prices displayed on the website are subject to availability and may change before a booking is confirmed.
Unless otherwise stated, the applicable price will be the price presented to the customer at the time the booking is confirmed.
Depending on the tour, prices may include or exclude:
Taxes or government fees
Entrance fees
Transportation
Meals
Activities
Service charges
Other items
The inclusions and exclusions applicable to each tour will be stated in its description or booking documentation.
Payment must be made using the payment method available for the relevant booking.
Depending on the tour, Ark Touring may offer different payment methods.
A booking may remain pending until the required payment has been received and verified.
Ark Touring reserves the right not to confirm a booking where the required payment has not been successfully completed.
A booking is considered confirmed only when Ark Touring has confirmed the reservation.
For certain tours, availability may need to be reconfirmed before the booking is finalized.
Where a requested tour is unavailable, Ark Touring will inform the customer and, where appropriate, offer an alternative or refund in accordance with the applicable cancellation and refund conditions.
Customers may request changes to a confirmed booking as soon as possible.
Changes may be subject to:
Availability
Additional charges
Differences in price
Operational requirements
The applicable cancellation conditions
Ark Touring will inform the customer of applicable charges before confirming a requested change whenever reasonably possible.
Cancellation and refund conditions depend on the particular tour booked.
Different conditions may apply depending on the nature of the tour and arrangements made for it.
The applicable cancellation and refund conditions will be communicated to the customer before or at the time of booking where applicable.
For detailed information, please refer to our Cancellation & Refund Policy.
Ark Touring may need to modify, reschedule, or cancel a tour in exceptional circumstances, including:
Severe weather
Safety concerns
Government restrictions
Site closures
Security conditions
Operational circumstances
Force majeure
Other circumstances beyond our reasonable control
Where a change or cancellation materially affects a confirmed booking, Ark Touring will make reasonable efforts to inform the customer and provide an appropriate alternative or applicable refund in accordance with the booking conditions and applicable law.
Tour itineraries are provided for planning purposes.
Actual schedules may change because of:
Weather
Traffic
Road conditions
Site accessibility
Government requirements
Safety considerations
Local circumstances
Other operational factors
Ark Touring will make reasonable efforts to provide the services described in the confirmed itinerary.
Minor changes that do not materially affect the overall nature of the tour may be made when reasonably necessary.
Customers are responsible for ensuring that they have all documents required for their participation in the tour and travel, including where applicable:
Passport
Visa
Entry permits
Identification documents
Travel insurance
Other documents required by authorities
Ark Touring may provide information or assistance where such services are offered, but customers remain responsible for ensuring that their documents are valid and sufficient.
Customers must comply with:
Applicable laws and regulations of the Kingdom of Saudi Arabia
Instructions provided by Ark Touring
Safety instructions
Requirements of tourist sites and attractions
Reasonable instructions from the tour guide or representative
Customers are expected to respect local customs, cultural and heritage sites, other participants, guides, and representatives.
Ark Touring may refuse or terminate participation where a customer’s conduct creates a serious safety risk, violates applicable law, or materially disrupts the tour.
Where a tour includes a guide or tour representative, they may provide information concerning:
The itinerary
Meeting arrangements
Timing
Safety
Local conditions
Site regulations
Changes to the tour
Customers are expected to cooperate with reasonable instructions provided during the tour.
Ark Touring may work with independent third-party service providers in delivering certain components of a tour.
These may include guides, transportation providers, activity operators, attractions, or other tourism service providers.
Where applicable, the terms and conditions of the relevant provider may also apply to the relevant service.
Ark Touring shall not be responsible for delays, changes, interruptions, or inability to perform a tour caused by circumstances beyond our reasonable control.
Such circumstances may include:
Natural disasters
Severe weather
Government measures
Security situations
Civil disturbances
Public emergencies
Transportation disruptions
Road closures
Acts of nature
Other unforeseen circumstances beyond reasonable control
Ark Touring will make reasonable efforts to assist affected customers and seek practical alternatives where possible.
We make reasonable efforts to ensure that information published on the website is accurate and up to date.
However, prices, availability, schedules, photographs, descriptions, and other information may change.
Website content should not be interpreted as a guarantee that a particular tour or service will always be available.
Unless otherwise stated, the content of the Ark Touring website, including text, logos, graphics, photographs, designs, and other materials, is owned by or licensed to Ark Touring.
Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission, except where permitted by applicable law.
Ark Touring collects and processes personal data in connection with website use, customer enquiries, bookings, payments, and delivery of tourism services.
Personal data will be processed in accordance with applicable Saudi laws and our Privacy Policy.
Please refer to our Privacy Policy for information about how personal data is collected, used, stored, disclosed, and protected.
Customers who have a complaint or concern regarding a tourism service should contact Ark Touring as soon as possible.
We will review complaints and seek to resolve them fairly and within a reasonable period.
Please refer to our Complaints & Suggestions Policy for further information.
Ark Touring may update these Terms & Conditions from time to time to reflect changes to our services, website, business practices, or applicable laws and regulations.
The updated version will be published on this website together with the applicable revision date.
If you have any questions regarding these Terms & Conditions or your booking, please contact us:
Ark Touring
Legal/Registered Name: Ark Touring
Commercial Registration No.: 7051896566
Business Model: Online Tourism Platform
Email: info@ark-touring.com
Phone / WhatsApp: +966 55 991 3239
Please include your booking reference number when contacting us regarding an existing booking.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia.
Any dispute arising in connection with these Terms & Conditions or a booking shall be handled in accordance with the applicable laws and procedures of the Kingdom of Saudi Arabia.
English
العربية 
简体中文 
繁體中文 
Français 
Italiano 
Español 
Русский 
Slovenščina 
Türkçe 
