Privacy Policy
Last Updated: 2026
At Ark Touring, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how Ark Touring collects, uses, stores, discloses, and protects personal data when you visit our website, contact us, create an account, request information, or book a tourism service through our website.
This Policy is intended to provide information in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) and its Implementing Regulations.
Ark Touring is a tourism business operating in the Kingdom of Saudi Arabia.
For the purposes of applicable personal-data protection laws, Ark Touring acts as the Controller of personal data that it determines the purposes and means of processing.
Legal/Registered Name: Ark Touring
Commercial Registration No.: 7051896566
Email: info@ark-touring.com
Telephone / WhatsApp: 966559913239
Personal data means information that identifies an individual, or that can reasonably be used to identify an individual directly or indirectly.
Depending on the nature of your interaction with Ark Touring, this may include information such as:
Saudi PDPL guidance expressly treats information such as names, identification information, addresses, contact numbers, financial information, photographs and similar identifying information as personal data.
We may collect personal data when you:
We aim to collect only the personal data that is reasonably necessary for the relevant purpose.
This reflects the PDPL principle that personal data should be limited to the minimum necessary to achieve the purpose for which it is collected.
We may process personal data for the following purposes:
4.1 Providing Tourism Services
To:
4.2 Website and Account Management
To:
4.3 Customer Service
To:
4.4 Payments and Financial Administration
Where applicable, personal information may be processed to:
Payment card information may be processed directly by the relevant payment service provider rather than being stored by Ark Touring, depending on the payment method used.
4.5 Legal and Regulatory Requirements
We may process personal data where necessary to:
4.6 Marketing
Where applicable and where required, we may use contact information to send customers:
Marketing communications will be handled in accordance with applicable laws and customer preferences.
Customers may unsubscribe from marketing communications where an unsubscribe mechanism is provided.
Personal data may be collected through:
We may also automatically collect certain technical information when you use our website, as explained in the Cookies section below.
Ark Touring will process personal data on an applicable legal basis under the Saudi PDPL and its Implementing Regulations.
Depending on the circumstances, the applicable basis may include:
The applicable legal basis may depend on the specific purpose and circumstances of the processing.
Where consent is required as the legal basis for processing, Ark Touring will seek consent in an appropriate manner.
Where applicable, you may withdraw consent by contacting us using the details provided in this Privacy Policy or by using the available unsubscribe or preference mechanism.
Withdrawal of consent does not necessarily affect the lawfulness of processing that took place before the withdrawal.
The ability to withdraw consent may also be subject to applicable legal requirements or other lawful grounds for continuing to process the information.
Ark Touring may disclose personal data to third parties where reasonably necessary for the purposes described in this Policy or where permitted or required by applicable law.
Depending on the service, recipients may include:
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
Ark Touring’s website may use third-party technology and service providers to operate and improve the website and provide services to customers.
Depending on the services enabled on the website, these may include providers used for:
Third-party providers may process personal data on behalf of Ark Touring or independently according to their applicable roles and terms.
We will take reasonable steps to ensure that personal data is handled in accordance with applicable requirements.
Where online payments are available, payment transactions may be processed through third-party payment providers.
Ark Touring does not intend to collect or store complete payment-card information unless specifically required and lawfully processed for a particular service.
Customers should review the applicable payment provider’s privacy information where appropriate.
Our website may use cookies and similar technologies to:
Some cookies may be provided by third-party services integrated into the website.
More information about cookies and how they are used will be provided in our Cookie Policy.
Ark Touring may use analytics services to understand how visitors use the website and to improve the website experience.
Depending on the configuration of the website, analytics information may include:
Analytics services may process information according to their own applicable privacy policies.
If you contact Ark Touring by email, telephone, WhatsApp, live chat, or another communication method, we may retain information relating to that communication for purposes such as:
Ark Touring will retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.
Retention periods may depend on:
When personal data is no longer required, Ark Touring will take appropriate steps to delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements.
Ark Touring takes reasonable organizational and technical measures to protect personal data against:
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their account credentials and personal information.
Some third-party service providers used by Ark Touring may process or store information outside the Kingdom of Saudi Arabia.
Where personal data is transferred or processed outside the Kingdom, Ark Touring will apply the requirements and safeguards applicable under Saudi law, including the relevant provisions governing personal-data transfers outside the Kingdom.
SDAIA identifies the Saudi PDPL framework as including the regulation governing personal-data transfers outside the Kingdom.
Our website is intended for general users and is not specifically directed at children.
Where a tour requires the participation of a minor, information relating to the minor may be processed only where reasonably necessary for the relevant tourism service and in accordance with applicable legal requirements.
Parents or legal guardians should ensure that information provided to Ark Touring is accurate and appropriate.
Subject to the conditions and exceptions provided under applicable Saudi law, individuals may have rights concerning their personal data, including rights relating to:
SDAIA’s guidance specifically emphasizes explaining data-subject rights and how those rights can be exercised.
To submit a request concerning your personal data, contact us:
Ark Touring
Privacy Email: info@ark-touring.com
General Email: info@ark-touring.com
Telephone / WhatsApp: 966559913239
Business Model: Online Tourism Platform
Please provide sufficient information to allow us to identify your request and respond appropriately.
We may need to verify your identity before processing certain requests in order to protect personal data from unauthorized access.
We will handle requests in accordance with applicable Saudi laws and regulations.
For privacy and personal-data matters, customers may contact:
Privacy Contact: Ark Touring
Email: info@ark-touring.com
Telephone: 966559913239
If Ark Touring is legally required to appoint a Data Protection Officer, the applicable contact details will be provided here.
If you have concerns regarding the way Ark Touring processes your personal data, please contact us first using the details provided above.
We will review the matter and seek to resolve it appropriately.
Where applicable, individuals may also have the right to contact or submit a complaint to the competent authority in accordance with Saudi law.
Ark Touring may update this Privacy Policy from time to time to reflect:
The updated policy will be published on this website with a revised Last Updated date.
Where required, customers will be notified of material changes through an appropriate method.
For questions regarding this Privacy Policy or the processing of personal data:
Ark Touring
Legal/Registered Name: Ark Touring
Commercial Registration No.: 7051896566
Business Model: Online Tourism Platform
Email: info@ark-touring.com
Telephone / WhatsApp: 966559913239
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Saudi Personal Data Protection Law and its Implementing Regulations.
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