Booking, Delivery & Service Policy
Last Updated: 2026
This policy explains how customers can book tourism services through Ark Touring, how bookings are confirmed, and how tour services are delivered.
By submitting a booking through the Ark Touring website, the customer agrees to the procedures described below.
1. Scope
This policy applies to tourism services offered through Ark Touring, including:
2. Selecting a Tour
Customers can browse the tours available on the Ark Touring website and review the information provided for each tour.
Tour information may include:
Customers should carefully review the tour information before making a booking.
3. Making a Booking
To request a tour, the customer may be required to provide:
The customer is responsible for ensuring that all information submitted is accurate.
4. Booking Request
Submitting a booking through the website constitutes a request to purchase the selected tourism service.
Depending on the tour and availability, the booking may be:
Instantly confirmed, or
Subject to confirmation by Ark Touring.
Where a booking requires confirmation, Ark Touring will review availability and confirm the booking as soon as reasonably possible.
5. Payment
Where online payment is available, the customer may be required to complete payment during the booking process.
Other payment methods may be offered for selected tours.
A booking requiring payment will not normally be considered fully confirmed until the required payment has been successfully received or otherwise confirmed by Ark Touring.
6. Booking Confirmation
After a booking has been successfully confirmed, Ark Touring will provide the customer with appropriate confirmation details.
Depending on the tour, the confirmation may include:
Customers should keep their booking confirmation and make it available when requested.
7. Tour Voucher
Where applicable, Ark Touring may issue a tour voucher or electronic confirmation.
The voucher may be provided by:
Customers should review the voucher carefully and contact Ark Touring promptly if any information appears to be incorrect.
8. Meeting Point and Starting Time
The customer must arrive at the designated meeting point at the time stated in the booking confirmation or tour itinerary.
Meeting-point information may be provided through:
Customers are responsible for allowing sufficient time to reach the meeting point.
9. Tour Delivery
Ark Touring will make reasonable efforts to provide the tour in accordance with the confirmed itinerary.
The tour may include services such as:
The exact services provided will depend on the confirmed tour.
10. Changes to the Tour
Tour schedules and itineraries may occasionally need to change because of:
Where reasonably possible, Ark Touring will inform customers of significant changes and provide an appropriate alternative.
Minor changes that do not materially affect the overall nature of the tour may be made when necessary.
11. Customer’s Responsibility During the Tour
Customers are expected to:
Failure to follow reasonable safety or operational instructions may affect the customer’s participation in the tour.
12. Delays
Customers should understand that tourism services may occasionally be affected by circumstances such as:
Ark Touring will make reasonable efforts to minimize the impact of delays.
13. Communication With Customers
Ark Touring may communicate with customers regarding their booking through:
Customers should ensure that the contact information provided during booking remains accessible before and during the tour.
14. Tour Guide and Representative
Where a tour includes a guide or tour representative, the guide or representative may provide information concerning:
Customers are expected to cooperate with reasonable instructions provided during the tour.
15. Failure to Attend
If a customer does not attend the tour at the agreed meeting point and time, the booking may be treated as a no-show.
No-show and late-arrival consequences are governed by the Cancellation & Refund Policy and any specific conditions applicable to the tour.
16. Special Requirements
Customers should inform Ark Touring before booking, or as early as possible after booking, about any special requirements that may affect participation in the tour.
Examples may include:
Ark Touring will make reasonable efforts to accommodate such requirements where possible.
However, not all tours or locations may be suitable for every requirement.
17. Children and Minors
Where a tour has specific age restrictions or requirements, these will be stated in the tour information.
A parent or legal guardian remains responsible for minors participating in a tour.
Ark Touring may require appropriate adult supervision depending on the nature of the tour.
18. Tour Availability
Tour availability may depend on:
Displaying a tour on the website does not necessarily guarantee availability for every date.
19. Documents and Information Required
Customers may be required to provide identification or other information when necessary for the organization or delivery of a tour.
Where documents are required, customers are responsible for providing valid and accurate information within the required timeframe.
20. Service Completion
A tour is considered delivered when the agreed tourism program has been substantially provided according to the confirmed booking.
Where circumstances outside Ark Touring’s reasonable control affect part of the itinerary, Ark Touring will make reasonable efforts to provide an alternative where possible.
Refund matters are handled according to the Cancellation & Refund Policy.
21. Customer Feedback
After completing a tour, customers may be invited to provide feedback or a review.
Customer feedback helps Ark Touring improve the quality of its tourism services.
Any use of customer reviews, photographs, or other customer-generated content will be subject to applicable permissions and privacy requirements.
22. Contact Us
For questions regarding a booking or tour service:
Ark Touring
Email: info@ark-touring.com
Phone / WhatsApp: 966559913239
Address: JEDDAH
Please include your booking reference number whenever contacting us about an existing booking.
23. Related Policies
Customers should also review:
24. Applicable Law
This policy shall be governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
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