Cancellation & Refund Policy
Last Updated: 2026
At Ark Touring, we understand that travel plans can change. This Cancellation & Refund Policy explains the conditions applicable to cancellations, amendments, and refunds for tours and tourism services booked through our website.
By making a booking with Ark Touring, the customer acknowledges and accepts the applicable cancellation and refund conditions.
This policy applies to tourism services offered by Ark Touring, including:
The specific cancellation conditions for a particular tour may vary depending on the nature of the tour and the arrangements required to provide it.
Cancellation conditions may vary from one tour to another.
Before completing a booking, customers should review the cancellation conditions displayed for the specific tour or provided in the booking information.
Where specific cancellation conditions are stated for a tour, those conditions will apply to that booking.
If no specific cancellation conditions are stated, the general provisions of this policy will apply.
A customer wishing to cancel a confirmed booking should contact Ark Touring as soon as possible using the contact details provided on our website.
The cancellation request should include:
The effective cancellation date will normally be the date on which Ark Touring receives the cancellation request.
Cancellation charges, if applicable, will depend on:
Where applicable, the amount refundable to the customer will be calculated according to the cancellation conditions applicable to the booking.
Certain tourism services or arrangements may be non-refundable because costs have already been incurred or because the relevant supplier or activity has imposed non-refundable conditions.
Where a booking or part of a booking is non-refundable, this will be communicated to the customer before or at the time of confirmation whenever reasonably possible.
If a customer does not attend the tour at the agreed meeting point or does not participate in the tour without providing prior notice, the booking may be considered a no-show.
Unless otherwise stated in the applicable booking conditions, no refund may be available for a no-show.
Customers are therefore strongly encouraged to contact Ark Touring as soon as possible if they are unable to attend.
Customers are responsible for arriving at the designated meeting point at the time specified in their booking confirmation or itinerary.
If a customer arrives late and the tour has already departed, Ark Touring will make reasonable efforts to assist where possible.
However, a late arrival may result in the customer missing part or all of the tour and may not automatically qualify for a refund.
Where possible, customers may request to change:
Requests for changes are subject to availability and may be subject to additional costs.
A change request may sometimes be treated as a cancellation and a new booking if the original booking cannot be amended.
Ark Touring will inform the customer of any applicable charges before confirming the change whenever reasonably possible.
Ark Touring may need to modify, reschedule, or cancel a tour in circumstances such as:
Where Ark Touring cancels a confirmed tour for reasons within its responsibility, we will provide the customer with an appropriate solution, which may include:
The available solution will depend on the circumstances of the cancellation and the applicable booking conditions.
Ark Touring may make reasonable changes to a tour itinerary when necessary because of:
Where a change does not materially affect the overall nature of the tour, it will not normally constitute grounds for a full refund.
Where a significant change materially affects the confirmed tour, Ark Touring will make reasonable efforts to inform the customer and provide an appropriate alternative where possible.
Ark Touring will not be responsible for cancellation, delay, interruption, or modification of a tour caused by circumstances beyond its reasonable control.
Such circumstances may include:
In such circumstances, Ark Touring will make reasonable efforts to assist the customer and seek the most appropriate practical solution.
Where a customer is entitled to a refund, Ark Touring will process the refund after the applicable cancellation conditions and any relevant deductions have been verified.
The refund amount will depend on the applicable booking conditions.
Refunds will normally be made using the original payment method where technically and legally possible.
Where the original payment method cannot be used, Ark Touring may contact the customer to arrange an appropriate alternative method.
Refund processing times may vary depending on:
Ark Touring will initiate an approved refund within a reasonable period after the refund has been confirmed.
The time required for the refunded amount to appear in the customer’s account may depend on the payment provider or bank.
Refund requests should be submitted through Ark Touring’s official contact channels.
Customers may be asked to provide:
Ark Touring may request additional information where reasonably necessary to process the request.
Where only part of a confirmed tour or tourism service is cancelled or cannot be provided, the customer may be entitled to a partial refund where applicable.
The amount will depend on:
Once a tour has started, refunds for unused portions of the tour are not automatically available.
Requests for refunds relating to unused services will be reviewed based on the circumstances and the applicable booking conditions.
Special offers, discounted tours, promotional rates, and other special bookings may have different cancellation and refund conditions.
Where special conditions apply, they will be displayed with the applicable offer or communicated to the customer before confirmation.
If a customer disagrees with a cancellation or refund decision, they may contact Ark Touring through the official customer-service channels.
Ark Touring will review the matter and provide a response based on:
For cancellation and refund requests, please contact:
Ark Touring
Email: info@ark-touring.com
Phone / WhatsApp: 966559913239
Address: Jeddah
Please include your booking reference number in all cancellation or refund communications.
This Cancellation & Refund Policy shall be governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
English
العربية 
简体中文 
繁體中文 
Français 
Italiano 
Español 
Русский 
Slovenščina 
Türkçe 
